Helping customers with account delinquency during Covid-19

"As banks respond to disruptions in their operations, they can plan their credit risk management strategies around three customer-centric best practices." (Bandeira et al, 2020)

https://www.mckinsey.com/industries/financial-services/our-insights/addressing-the-needs-of-customers-in-delinquency-impacted-by-the-coronavirus?cid=other-eml-alt-mip-mck&hlkid=767ea35c5ce24363880735e50829c7b2&hctky=2370637&hdpid=90287504-8d3a-4952-8ad7-d1f0116b1ab8